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Revamped Spark’s API Key Management, boosting usability by 16% and cutting task time 21%, streamlining dev workflows to support enterprise scaling and Series B growth.
Redesigned insurance tool workflows after usability testing, boosting clarity and usability by 24%, preparing the platform for launch.
Led UX research across the patient journey and designed an AI assistant that improved transparency, remote guidance, and cross-team alignment in care delivery.
Working at the intersection of design and user needs, I often found myself asking how design could drive greater business impact. That question led me to pursue a two-year diploma in Business and AI Management at the British Columbia Institute of Technology (BCIT), where I deepened my skills in data-driven decision-making, cross-functional collaboration, and AI strategy, bridging the gap between intuitive design and strategic value.
Created a predictive model for more accurate forecasting of workforce trends, facilitating future planning.
Providing data-driven insights to aid the Seattle Police Department in strategic decisions and public safety improvements.